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Phone: Australia Wide Free Call 1800 671 823
From Outside Australia: +61 2 9283 9292
Fax: (02) 8014 4594

Suite 18, 281 - 287 Sussex St
Sydney NSW 2000
Australia

You can send a message to us using the form below. We will reply as soon as possible. If you are a member please login first.

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		Does it cost the recipient to receive messages? Can people reply to my SMS? How many characters can I include in my SMS? How much does it cost to send an SMS? Can I use your service from anywhere in the world? Do SMS credits expire? Do you give free SMS credits? How do I start using your service? I have done the free trial of your service and it is great. How do I purchase credits? How do I change my registered mobile number? What countries can you send messages to? A message I sent was not received. Why? How do I know that my SMS has been received by the recipient? Is it possible to delay sending the message? How do I enter my contacts into my contact book? My friend shares his mobile with his family. Can I have the same mobile number listed in my contacts book under more than one person? I am sending a bulk SMS, can I personally address all my recipients? How to add my contact to my favorite contacts list? How do you send an SMS from email? I am a software developer and I would like to integrate your SMS gateway to my website or application. What do I do? Do you provide 2-Way SMS numbers? How to use Auto Contact Group Creation? Can I used your service from my internet enabled WAP phone? Can I give friends or employees access to my account or credit without giving them my password? I sent an SMS with less than 160 characters but I was charged more than the number of credits per SMS then cost stated on your Pricing and coverage page. Why did this happen? I have scheduled some SMS to be sent periodically at a later date and time. How do I cancel this? How do I send SMS discount codes and special offers to my customers with an option to Opt-out option of future offers? How do I set up SMS templates? Can I send SMS messages through your service that is in Russian, Arabic, Chinese or Japanese?
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Standard text messages can have up to 160 characters and are sent to regular mobile phones. With SMS Pal, messages can have up to 450 characters by combining 4 standard texts into one longer message. Each standard text costs 1 credit. Sending to CDMA phones, premium numbers, or other non-standard mobiles may cost more. Contact us if you have any questions in relation to this.

SMS Pal follows industry code C661:2022 to help protect people scam calls and texts. Accounts sending unsolicited messages will be suspended without refund. See for details.

We expect our users to act ethically when using our sms service, but don't hesitate to contact us or if you think a user has scammed you with our service.